Shipping & Delivery
The time for order delivery is divided into three parts:
- Processing time: Order verification, tailoring, quality, check and packaging. All orders are usually dispatched within 48 hours after the order is placed and payment is received.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.
- Delivery time (International Shipping): This refers to the time it takes from the Postal Facility to the receivers address. It may take up to 3 days from Customs clearance.
All deliveries are trackable and you will be supplied with these details via email once your order is dispatched.
AUSTRALIA - 3-7 DAYS (ESTIMATED)
NEW ZEALAND - 4-7 BUSINESS DAYS (ESTIMATED)
REST OF THE WORLD - 6-15 BUSINESS DAYS (ESTIMATED)
Note that for some countries, shipping may take longer than estimated.
Depending volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. We know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to do is sacrifice the quality of our products.
Custom Clearance (International)
Applies to orders shipped outside of Australia only.
While Customs Authorities will try to process all parcels as fast as possible, it may take up to 15 days to complete.
If duties are payable or there is some other reason your item needs to be held, it may take longer to be released. If this happens, they’ll let you know directly.
If you need to make changes to your order, please contact us within 24 hours of placing your order and we will be happy to make the required changes. If your order has already been shipped we will not be able to change it unfortunately.